Enterprise HelpDesk
Cyberattacks are evolving faster and growing more sophisticated than IT teams can handle alone, increasing risk, cost, and exposure. Traditional security—reacting to alerts—isn’t enough. Our Forrester-recognized MDR combines AI-driven detection with 24×7 SOC monitoring and human-led response to prevent, mitigate, and recover from modern threats—fast.
IT Is Under Pressure—And Inefficiencies Are Adding Up
of organizations are struggling to find skilled IT talent, and retaining it is a bigger challenge.
Global Newswire
is the average increase in the cost of onboarding a new employee, including training, equipment, and administrative expenses.
Investopedia/Financial Edge
of companies consider improving IT service desk efficiency a critical or high priority to enhance overall business performance.
Multi-Channel Support Access
Get help through phone, email, or chat, so your team can reach us however they prefer—without the frustration.
Fix It Yourself (When You Want To)
Our self-service portal puts FAQs, troubleshooting guides, and automated solutions at your fingertips, reducing wait times and ticket volume.
Smart Issue Routing
Our incident triage system ensures critical issues are prioritized and resolved fast, so nothing gets stuck in the queue.
Clear SLAs & Actionable Insights
Track service performance, optimize IT operations, and make data-driven decisions with custom reporting and real-time analytics.
Always-On Support
With 24/7 global coverage, we keep your users productive across time zones—day or night.
Support for Your Entire Tech Stack
From workstations to M365, MFA, and custom applications, our experts provide hands-on, tailored support for your IT environment.
The XTIUM Difference: IT That Works Without Headaches
One Partner, Total Accountability
Consolidate IT services with one trusted partner who takes full responsibility-no finger pointing, no passing the buck.
AI-powered, Proactive Security
Minimize threat exposure with a proactive security approach that ensures compliance with evolving regulations.
Predictable Costs, Scalable Support
Transparent cost model—no surprise bills, hidden fees, or resource shortages.
Reduced Complexity, Optimized IT
Eliminate silos and inefficiencies by ensuring legacy and modern systems work together seamlessly.
Scalable, Future-Ready IT
Build a resilient IT platform that grows with your business, supporting innovation & agility.
Deep Expertise, Real Results
Direct access to technical specialists who enhance your team’s capabilities—augmenting, not replacing, your workforce.
Healthcare:
Ensuring seamless patient care & IT stability
Healthcare priorities
- Frequent IT disruptions affecting electronic health records (EHRs) and patient data access.
- Overburdened in-house IT teams struggling to keep up with service requests from medical staff.
- Compliance risks due to inconsistent IT support for HIPAA and other healthcare regulations.
Medical environment support
- Faster IT issue resolution – Reduced downtime ensures that healthcare providers have continuous access to critical systems.
- Improved staff efficiency – Automated workflows and self-service knowledge bases empower medical teams to troubleshoot minor IT issues independently.
- Stronger compliance & security – Proactive monitoring mitigates security threats, ensuring compliance with healthcare regulations.
Manufacturing
Keeping production lines and supply chains running smoothly
IT disruptions & security risks in manufacturing
- IT outages in production systems, robotics, and inventory tracking, causing costly delays.
- Inefficient IT support for global supply chain partners, warehouses, and logistics teams.
- Rising cybersecurity threats targeting industrial control systems (ICS) and IoT devices.
Reliable IT support & cybersecurity for seamless operations
- Minimized downtime & delays – 24/7 IT support ensures manufacturing and logistics processes stay online.
- Proactive IT incident management – Quick detection and resolution of IT issues prevent costly production halts.
- Enhanced security for IoT & operational tech (OT) – Continuous monitoring protects against cyber threats targeting industrial systems.
Results? Transformative outcomes for your business
Operational Excellence
- Up to 40% reduction in incident resolution time
- 30% decrease in operational IT costs
Reliable IT support & cybersecurity for seamless operations
- Improved service delivery enhancing employee satisfaction
- Reduced downtime leading to higher productivity levels
Strategic Business Focus
- With Nexeri managing the day-to-day environment, the IT team can focus on strategic initiatives
- Better alignment of IT services with business objectives